Thank you for choosing De Novha Bali Tour. We aim to provide the best tour experience during your visit to Bali. Please read our Refund and Returns Policy carefully.
1. Tour Booking & Payment
All bookings must be confirmed with full payment or a required deposit (depending on the selected tour package). Payments are accepted via the methods listed on our website or communicated during booking.
2. Cancellation by Customer
We understand that travel plans may change. Our refund terms are as follows:
Full Refund
You are eligible for a 100% refund if you cancel:
- At least 48 hours before the scheduled tour date.
Partial Refund
You are eligible for a 50% refund if you cancel:
- Between 24–48 hours before the tour.
No Refund
No refund will be issued if you cancel:
- Within 24 hours of the tour start time
- After the tour has started
- Failure to show up at the meeting point (no-show)
3. Cancellation by De Novha Bali Tour
If we must cancel a tour due to bad weather, operational issues, or other unforeseen circumstances, you will receive:
- A full refund, or
- The option to reschedule to another available date
4. Refund Processing Time
Approved refunds will be processed within 3–7 business days, depending on your payment method and bank processing times.
5. Non-Refundable Items
The following are not eligible for a refund:
- Entrance tickets purchased in advance
- Third-party activity vouchers
- Custom itinerary fees (if applicable)
6. Changes to Your Booking
Changes to your tour date or package are allowed subject to availability.
To request changes, please contact us as early as possible.
7. Contact Us
If you have questions or wish to request a refund, please contact:
De Novha Bali Tour
Phone: +62 812 3937 2755
Email: ngurahpanca5@gmail.com
Address: Jl. Cekomaria Gg. Taman No.3, Peguyangan Kangin, Denpasar Utara, Bali 80115
Instagram: @denovha_balitour